SharePoint Developer

• Support Engineers (SE) specialize in product configuration. As an SE, you will investigate and solve critical, complex, technical issues and employ problem isolation techniques and product knowledge to solve problems. You will use sophisticated tools and analysis requiring the highest skill level of conflict resolution and collaboration. You will be responsible for building robust relationships across the business engaging with high profile individuals in order to deliver a quality support experience enabling overall customer success. We are also passionate about knowledge sharing and prioritize continuous learning and feedback sessions to provide ongoing mentoring within the technical support community.
• Responsibilities
• The primary responsibilities of a Support Escalation Engineer include handling complex customer issues that’s being escalated to you and provide a timely resolution in agreement with customer.
• The responsibilities also include:
• Scoping and documenting customer scenarios, potential causes and troubleshooting steps.
• Ensuring compliance with schedules; processes and MS policies and values. Foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Demonstrate leadership through personal responsibility, accountability, and teamwork.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Own and resolve technically complex mission critical or politically hot customer issues, be responsive to customer needs which may sometimes require working outside of normal business hours.
• Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
• Interact with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Share knowledge with others through solution documents, contribute to social media, engage technical communities, build automated self-help solutions and create training.
• Coordination with product group and good at technical delivery
• Required (Mandatory) Skills:
• Prior customer support experience
• Experience in creating technical documentation and sharing knowledge with others through training delivery and/or mentoring.
• Must have excellent customer handling skills, written and verbal communication skills.
• Must have sound technical knowledge on different versions of SharePoint (2010/2013/2016 and SharePoint Online)
• Experience in using various Office 365/SharePoint Online command lets.
• Hands on experience using OneDrive for Business and troubleshooting sync issues.
• Understand the social features in SharePoint such as Yammer, newsfeed etc.,
• Operating Systems Concepts – Active Directory, Security, Performance
• Networking concepts – DNS, protocols, Devices
• IIS Concepts – Configuration, Architecture, SSL, and Kerberos
• Basic SQL Server Administration concepts
• Hands on experience on SharePoint on Premise to Online migration
• Working experience on Azure AD. Setting up Azure AD Sync, multi factor authentication, Access Control Service.
• Desired (Good to have) to have Skills:
• Hands on experience in writing complex SharePoint Server Object Model, CSOM scripting (PowerShell/JScript/jQuery) and REST API.
• Solid understanding of various identity providers such as ADFS/PING SSO/Site Minder etc. and configuring using custom claim rules for Office 365.
• Hands on experience on SharePoint Hybrid (Search/BCS/OneDrive for Business (my sites))
• Prior experience on Azure, InfoPath, SharePoint Designer, Scripting and SharePoint development are added advantage.
• Designing and developing web parts integrating applications, workflows, page templates, and web services with minimal guidance.
• Creating connections to systems allowing the display of dashboards using components such as Structured Query Language (SQL) Reporting Service, etc., with minimal guidance.